DELIVERY

Your awesome new socks are usually delivered within 2-3 working days (but please note during busy periods such as Christmas this can be up to 7 days).

Standard UK delivery is £1.99 via Royal Mail 2nd class. Orders placed before 2pm Monday - Friday are usually shipped the same day and all orders over £35 qualify for free shipping (yay!)

If you wish to cancel or make any changes to your order, contact us ASAP after placing your order and we'll do our best to help.

 

RETURNS

Socks can be returned to us within 30 days of your order date as long as they are still in new condition - unworn and in their original packaging.

​When returning socks, please put a copy of your order confirmation in with your return so we know where it's come from. Please note return postage costs are the responsibility of the customer.

Your return will be processed within 2 working days of package receipt and refunded to the payment method used when the original order was placed.

Still not sure about something? Please do not hesitate to contact us with any questions.

 

NOTIFICATIONS

Order confirmation emails are sent shortly after your order is placed and shipping confirmation emails are sent once your socks are on their way. These emails have been known to sneak into the spam folder of email inboxes in the past so please check there if they've seemingly failed to make an appearance.

If you're still having trouble, drop us a line at shout@sockvault.co.uk where we can double check any details you'd like us to.

 

RECEIVING YOUR PACKAGE

Where possible we use packaging that will fit through your letterbox, reducing the chance of you needing to collect your socks from the local sorting office. This is generally for orders of up to 4 pairs of socks. For larger orders, we assume you'll be waiting in for the parcel with feverish anticipation.

After the excitement of new socks has died down, we ask that you please recycle the packaging. At Sock Vault we hate plastic waste and the negative impact it can have on the environment so we use only eco-friendly paperboard packaging products.

All of our cardboard packaging is made from a minimum of 75% recycled material and is both fully degradable and recyclable (even the tape we use is made from paper). Additionally, we don't include any unnecessary paperwork in your parcel, as you'll receive all the order information you need via email.

Thank you for helping us to reduce waste!